I recently viewed a 2019 model that had roof blisters
Tiny blisters on roof
- Thread starter ClaireDe
- Start date
funkyegg
Active Member
I do wonder why it's taking Merc and Westfalia so long to sort out the roof issue? It makes me wonder if it's the paint issue or the roof itself or the paint and roof dont agree to each other or the way how the roof was stored and painted...and thats the reason why I'm so reluctant to replace my roof until I know the new and repainted roof will not have the same issue....
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Epigram
Active Member
You are quite right.
Unless people with roof blisters post, we will not know how many vehicles are, or have been, affected.
Intuitively, the number feels much higher.
However, if you divide the number of reported problems on this thread by the number of registrations it was under 5% just before Xmas.
Clearly the actual percentage is higher because not everyone reports on this forum.
Whatever the figure, it’s a significant percentage and it seems to be getting worse. MB should be doing more.
Alarmingly, the problem is being identified with relatively new vehicles, which indicates MB are no nearer to curing the problem..
Hello - Did the body shop in Boston help? Trying to decide where to take ours? Did Boston suggest a replacement roof and was it under warranty? Thank you
Steven rhodes
Member
Anyone reading this I strongly suggest you get it in writing that a new roof will be fitted when you give you van to the dealer, as i was lied too and they repainted it instead and very shoddily too.I assume they were thinking I would not notice the difference
I wonder how the layman would know whether a new roof had been fitted or the original just repainted Steven? Given that a new roof also requires painting
Steven rhodes
Member
Yeah that is a good point but It took me all of ten seconds to notice the sub standard repaint job , as you look at the roof rails or hardware on the roof,I could clearly see the overspray coming up onto the rails if that makes sense or that's how I noticed anyway,weirdly I would not have immediately checked it but I recieved it back scratched on side of my van which got my back up I immediately stepped on my back wheel and took a close look and straight away I noticed the roof botch up, i would get it in writing before leaving and also video the handover showing your veichle condition as you give it them that's what I did,when it came back damaged they could not deny they caused the damage which saved me a load of hassle
Steven rhodes
Member
I was told your having new roof fitted by the way so just be careful people
Thanks Steven - did you take this to Boston or elsewhere?
Steven rhodes
Member
Elsewhere pal
Steven rhodes
Member
Sorry to hear that but just do two things,1) get it in writing what will be done and 2) video the handover,i hope this helps you
Spoke with VW inchcape Bodyshop and they've done 3 vehicle roof replacements so that inspires some confidence. I now need to take the MP to the MB dealer for them check the roof and photograph everything to submit the warranty claim. It's only one tiny blister but I'd rather get it done now before the warranty expires in a few months time and they wriggle out of the issue.
Mark E Smith
Member
My 2018 also has a number of blisters, I may wait to report it til just before the warranty expires. How long is warranty work guaranteed for does anybody know ?
I was in the MB dealer yesterday to take my 67 plate 2017 in.
Long story short I asked what would have happened if the blister appeared outside warranty, they said because I was still in the warranty it is covered and any repair would be covered for 2 years parts and labour by this dealer. They did inform me that the repair warranty of 2 years was only for this particular dealer which meant that if anythig goes wrong I would have to take it back to them in the 2 year timeframe.
They informed me that they also had another MP newer than mine in and they have been awaiting a new roof for a few months. No stock in UK or Germany and on back order.
With my one they said the warranty guy needs to download the Mercedes guidance documentation on this issue to see if it is a repair or replacement roof. I told them that all the rooves are being replaced because it is not repairable. They said that MB are their customer because they are paying for it so if it is not repairable they would not have such a document.
So now I wait to see if they order me a new roof or if they will be repairing my one when they get around to looking up the document. They said hopefully by next week they will have time to look at the documentation.
Story so far. MB called me back saying they downloaded the warranty document about the roof and the process has changed. There was a new document issued on 5th Feb 2020. They now need to do paint depth measurements, measurements of the blisters, additional photos of roof and whole vehicle. Then send it off to Mercedes in Germany for a decision on what to do.So back to MB I go.