Cumbrians
New Member
Thanks for the update, it was Katie we dealt with over the previous roof issue and they were very good.
Tiny blisters on roof
- Thread starter ClaireDe
- Start date
Paul Cardiff
Member
Discovered the dreaded roof blisters and has been into Mercedes Cardiff on a few occasions for inspection. Last week Mercedes finally accepted the claim and agreed to replace the roof, all parts ordered and today they say roof not expected to arrive from Germany until 29th July earliest!
ding33
Member
http://mechcrunch.com/2019/03/23/recall-for-marco-polo-models-due-to-problems-at-the-roof-bed/ ref the corrosion, it seems this is a known issue. Has anyone had a recall notice for this?
RFT
Active Member
Interesting, I wasn't aware of this.
Steve B
Active Member
Do they mean the roof bed (the bit you sleep on)? I remember reading on here someone found corrosion on the edges. Mine is a MY2019, so I think I miss this one as it was probably made after Sept 2018
I have now joined the "new roof brigade". I have about a couple of dozens of blisters on the sides of the roof, some have popped exposing the white undercoat. Took it into my local MB dealer, not the one I bought my MP from. One look at it and they said it needs a new roof. Not the first one they have seen, but the worst !!
So now I have to wait for a new roof.
So now I have to wait for a new roof.
Method7
Active Member
We took ours in for some warrantee evaluation a week ago. Several of the poppers that the roofline catch-net attach to have broken off, the left rear speaker wasn’t working, the steering wheel + volume button works but doesn’t click with poor feed back. There are several poorly attached seals around the boot and the rear curtain runner keeps dropping (MP Horizon) and of course the obligatory roof measles...
MB were really good, all parts are on order, this includes new upper bed and complete tailgate trim. The speaker turned out to be a poor connection under the dash and since they use a MB approved body shop I have a appointment to get the roof assessed there. I don’t think this is a concern but apparently this was the first they had seen and they did appear genuinely surprised at the state of the roof (Salisbury).
MB were really good, all parts are on order, this includes new upper bed and complete tailgate trim. The speaker turned out to be a poor connection under the dash and since they use a MB approved body shop I have a appointment to get the roof assessed there. I don’t think this is a concern but apparently this was the first they had seen and they did appear genuinely surprised at the state of the roof (Salisbury).
Steven rhodes
Member
I've been told my repair will be after July 24th when the new roof is available to the dealer
GeorgeG
Active Member
Just returned from a six week trip in the MP having booked in before we left for a new roof to be fitted by Mercedes Poole from Monday onwards. Contacted them today to check if all systems were go, to be told the roof (as well as hinges and other metal work under the upper bed) has not arrived from Germany yet and there is no indication of a likely delivery date! The replacement roof was ordered in early April so this is rather concerning. I imagine the Westfalia factory is inundated with orders for roofs.
Steven rhodes
Member
It looks like the whole replacement situation is on hold to me
GeorgeG
Active Member
I’ll email my contact at the Westfalia factory to see if he can shed any light on the situation and report back. He advised me in early March that they were yet to find a definitive answer to the cause of the blisters. I think you’re probably right Steven - if new roofs are also blistering the whole replacement programme may be on hold until the cause is found.
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mptripsaway
Active Member
My MP was due to go in for a new roof on 22nd July, just received a call from the bodyshop telling me that the roof has now been put on back order and they will contact me when they have further information.
Brian Drought
Member
My roof has arrived at Merc UK in Milton Keynes last week so don't think there's anything on hold, just poor supply?
GeorgeG
Active Member
Apologies for not updating on the factory situation. My mole told me that because they had so many orders for new Marco Polo conversions from Mercedes the replacement roofs were being released bit by bit, as he put it. He also said that they are having to produce A LOT of replacements.
In my case, after returning from six weeks away, with the van being due to go in for a new roof and then being told there was no sign of it and no idea when it would turn up - it turned up last week and is now being painted. So I suppose it’s a case of being patient.
Regarding the metal hinge (and other parts) corrosion in the roof area, I was told it is down to some chemical in the mattress! My dealer approached Mercedes about this and apparently they will be issuing a technical bulletin with instructions as to what parts to order and the repair procedure to follow. We’ll have to wait and see if it becomes subject of a recall.
Seadawn
New Member
I've seen similar on my roof to some of the pictures here but assumed it was a rivet underneath the paintwork but having cleaned the van a couple of times recently I thought they were multiplying but I thought I was going mad.
Should the roof be perfectly smooth, no lumps or bumps at all ?
Should the roof be perfectly smooth, no lumps or bumps at all ?