Carol
Active Member
I took my roof problem to MB in Germany, this speeded things up , l had a telephone call from MB to check that it was sorted there number was
+31 20 721 97 22 , they spoke good English , so l would give them a ring .
Tiny blisters on roof
- Thread starter ClaireDe
- Start date
+31 20 721 97 22 , they spoke good English , so l would give them a ring .
Mark E Smith
Member
Will give it a go cheers
Blackpool for the roof, Stockport for the fridge(previous owner had started the warranty claim
In truth I'm not sure i want a replacement.
Its a good fit, water tight and has always worked. I dread to think what i could end up with
My only worry is any resale problems
Method7
Active Member
I have had a v-class for 16 years and tried several specialists for servicing in the first few years - ended up going back to MB I have no complaints about MB customer service, their quality of work or my relationship with staff. It’s a niece vehicle and it’s always been in a no-mans-land between car and commercial dealerships, the coming of the MP has forced lots of car dealerships to deal with vehicles they previously tried to direct towards the commercial workshops.
Method7
Active Member
Just got mine back, we have had continuous rain since I picked it up. Checked today and no sign or water ingress. I haven’t had much of a chance to check the work out because of the rain but my initial impression is good.. in fact I think the finish on the new roof is much better than the original. Time will tell but they had the car for three days, early quotes were for two weeks - I did ask for a car when they decided to move the repair to Poole, never had a loan car before and part of me is suspicious that 2 weeks without a loan car became three days with. but the initial quote was in July 2019 so the dealer must have completed several MP roof replacements and have this process finely tuned by now.
RFT
Active Member
Agreed.
Carol
Active Member
l also joined the VW California website , there are also several VW owners not happy with the dealerships, and niggling problems ,so we are not alone
When I had mine done, the dealer got me a new Westfalia sticker. I didn't like it stuck on the left side, so I stuck it in the middle.
Were you offered a settlement?
rogerjames
New Member
Our roof was replaced through MB Dartford, it took a couple of weeks due to new roof rails taking longer to be delivered than they had anticipated. Throughout the process we were kept fully informed by Daniel Quilter and we had an E 350 as a loan car.
MP was returned to us fully valeted with Westfalia sticker attached! If anything I would say roof looks better than the original.
Safe to say we're very happy with the service we received.
MP was returned to us fully valeted with Westfalia sticker attached! If anything I would say roof looks better than the original.
Safe to say we're very happy with the service we received.
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The roof on my MP was replaced last week. The claim and all the arrangements had been made before I bought it and I was not told. So it was a surprise when I was contacted to say they were ready to do the job.... ! What job?! - Although the Mercedes dealer was in Southampton and was unaware the vehicle had changed hands and ended up in Leicestershire they brought me a loan car, took the MP, replaced the roof and brought it back 7 days later despite the lockdown. I have to say that the people at Marshall Mercedes in Southampton were excellent to deal with. Pity they’re too far away for me to use generally. The new roof looks good - (and still has the Westfalia logo) but I confess I never noticed the problem on the original roof. I’m a bit baffled as to how this issue ever came to light; tiny blisters on a roof most people need to be on a stepladder to see?! Maybe there are some very tall and eagle-eyed MP owners!!
The blisters on my roof were not on the top, but down the sides. They were very obvious.
Carol
Active Member
Just to keep you all informed my van goes in tomorrow as ABS warning lights come on when camping with no key in the ignition , however just seen my roof is now developing blisters again ,this is my second replacement roof. So MB has still not got it sorted ,
Warranty runs out in December so will raise it with dealer tomorrow.
Warranty runs out in December so will raise it with dealer tomorrow.
Method7
Active Member
Ohh that’s interesting, ours did that a couple of times in the past.. it even sounds a audible alarm a ding not unlike the seatbelt warning. I think I was unloading it on both occasions so just put it down to some sort of confusion in the system. It was parked, handbrake on but I cannot be sure where the key was... It was fine when we drove off, the light cleared and everything worked as Norman. please let me know how you get on that the ABS. Sorry to hear about the roof... how long ago did you have the first repair done? Ours was completed a few weeks ago and we have had wet and mild weather since, I think we need some frosts for the blisters to really show.
"Dear Mr
Mercedes-Benz Model: V-Klasse250 MP 4X2 3200
Chassis No: WDF
Registration: K
Thank you for contacting Mercedes-Benz Customer Service regarding the issues you have experienced with your vehicle.
Following on from your email, I have been in contact with Mercedes-Benz of Blackpool to raise your concerns directly. They have informed me that the Body shop has investigated these concerns and advised that this issue does not fall under your Extended Warranty.
I understand you state this was raised to Mercedes-Benz of Blackpool in October 2019 during the Manufacturer’s Warranty, therefore, I would advise that if you had further evidence of this to please forward this into us so we can look into this for you.
I appreciate this was not the answer you were looking for, however, should you have any further requirements please do not hesitate to contact me or any of my colleagues.
If you are unhappy with this final decision or feel this matter is unresolved, you can seek advice with an CTSI Certified Alternative Dispute Resolution provider. We are prepared to engage with The Motor Ombudsman to resolve your dispute. Further details can be found at www.themotorombudsman.org, or alternatively their telephone number is 0345 241 3008 selecting option 1.
Yours sincerely
Harry Simm"
So, this is where I'm up to
I think any further dealings with Mercedes will be in writing or I'll record them.
I'm very disappointed because I really like the van but we feel let down
Mercedes-Benz Model: V-Klasse250 MP 4X2 3200
Chassis No: WDF
Registration: K
Thank you for contacting Mercedes-Benz Customer Service regarding the issues you have experienced with your vehicle.
Following on from your email, I have been in contact with Mercedes-Benz of Blackpool to raise your concerns directly. They have informed me that the Body shop has investigated these concerns and advised that this issue does not fall under your Extended Warranty.
I understand you state this was raised to Mercedes-Benz of Blackpool in October 2019 during the Manufacturer’s Warranty, therefore, I would advise that if you had further evidence of this to please forward this into us so we can look into this for you.
I appreciate this was not the answer you were looking for, however, should you have any further requirements please do not hesitate to contact me or any of my colleagues.
If you are unhappy with this final decision or feel this matter is unresolved, you can seek advice with an CTSI Certified Alternative Dispute Resolution provider. We are prepared to engage with The Motor Ombudsman to resolve your dispute. Further details can be found at www.themotorombudsman.org, or alternatively their telephone number is 0345 241 3008 selecting option 1.
Yours sincerely
Harry Simm"
So, this is where I'm up to
I think any further dealings with Mercedes will be in writing or I'll record them.
I'm very disappointed because I really like the van but we feel let down
Carol
Active Member
They updated the software and put a grey water sensor gauge on order , told me they took photos of roof and will get back to me