Buy all your Marco Polo Accessories at the Club Shop Visit Shop
Their priority should be earning a living. The only way that they are going to earn a living is to sell vehicles. They should do that. The only "excuse" I can think of is that they find it more rewarding to sell a V Class van which is simple and often sold in fleet numbers compared to a MP which is far more complex and sold in singles.Yes that is very poor, I wasn’t really referring to this particular experience, but again it does go to reaffirm my point that these “assistants” have other priorities.
To be honest there is so little between them it comes down to personal choice. When I was deciding between the two the cabin of the MP actually went against me. I'm buying a van, I want a van interior. I've just finished spring-cleaning Alfie and it's amazing what I stow up front in the cabin area. There is a lot to like in the MP but there is no doubt the what keeps the VW selling in thousands is the "devil you know" factor. Having had one then everything in the MP has to compete and at the end of the day the slip back into comfort zone and buy what's competently done the job before often swings it.BabaJen
I think the simple fact is most Mercedes cars sell themselves. I am told that Mercedes dealerships have to sell 3 Marco Polo’s each per year, that’s a very easy target to achieve. The sales reps can also sell 3 cars in the time they spend trying to sell an MP.
We have bought numerous Mercedes and the service level at the purchase stage has been poor in each occasion. So why did we buy them? Simply that they nice cars. Having said that we did move away from Mercedes for a number of years because of the poor services.
I think if Volkswagen put out a long wheel base version of the California, upgrade the drivers safety features, smarted up the Cab they could kill off the MP. Although the stylish body of the MP and the badge will help it’s sales.
Just a thought?
Hi ishi051I lean towards the service side I’m afraid. If you are buying a 60k camper you need a good sales experience and service! MB are all about the cars... I’ve posted elsewhere on this forum about my woes with MB and despite loving the MP product we went with a specialist conversion of a VW van in the end because the sales team knew the product inside out.... Our handover took 3 hours for a start!! In contrast to our MB dealership who knew nothing about the MP and in the end it was all a bit of a disaster... My view now, probably slightly biased, but based on experience of both the MP product and a VW conversion is:
- MP: over-engineered seats and electric roof. Really no need to be electric at all.... On a tilt you can’t even open the electric roof!! (Or if the battery is low you can’t open the roof or lower the seats at all which is ridiculous).
- MB: no expertise in repairing the Westfalia conversion in the UK if something goes wrong
- MP: LWB is a pain in car parks. A SWB VW actually makes quite a difference driving and with a well designed conversion you don’t notice the missing 30 centimetres inside....
- VW: there are some really excellent conversions out there. Small practical things to look for: front opening fridge rather than top opening fridge in the MP. Table takes up a lot of room in the boot in the MP.
- MP: the drive is excellent being Mercedes. It doesn’t feel like a van more like a luxury SUV. Had the camper part works for us then I would be commuting in my MP as well as going away in it.
Finally - aren’t there Westfalia dealers in the UK that *do* specialise in the camper conversions of a Mercedes V class?? We had already gone down the VW route by then so too late for us but would be interested in hearing about any experiences at Westfalia dealers....
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By the sound of things many Mercedes dealers need to up their game. Good service should be a given when you buy any vehicle let alone a MB.Rovimor - a brilliant post - many thanks for coming back. A lot of your views resonate with me as an ex-MP owner. Had it not been for the service and disastrous experience with the seat we had I would still be a very happy V250 AMG MP owner. The camping experience in both MP and VW vans are fantastic. The MP offers a superior drive but there are more practicalities on the camping side in the VWs in my view... A tough choice really for new buyers but I’ll stick with my original comment: the MP product is lovely but the sales including the handover and after service (should you need it) at this price point needs to be very good!.... I’m off to update my profile!
This is good advice and from personal experience with a recent MB dealership experience I back your comments wholeheartedly!Being a bit of a geek I found out pretty early in my life that sales people generally have no idea about the products they are selling. All these products on the market are sold as lifestyle accessories, you are not expected to care about the specifics or even know the details. This concept was cemented in the late 80s Dixon’s while attempting to purchase HiFi and camera equipment, I just wanted to discuss advantages and disadvantages of specific functions, I wanted a geeky fix to fulfil and maximise the joy of making a (seemingly) significant purchase.
To be fair sales people, estate agents and any other front of house operative in general do not have the capacity to digest and understand all this data, their primary purpose is quite simply to do the admin. Their prime concern is not to serve the customer, it is to run the cash register.
For me it is the responsibility of the buyer to fully understand their needs and how, or if that fits within the market. This must include the product the options available and potential after market capabilities. Good homework, research and being pragmatic about all the things you discover will almost certainly help narrow down your options.
I no longer expect a visit to a showroom, exhibition centre or shop to fulfil my academic requirements, I don’t expect the person who presents themselves as a assistant to know more about the product than me, it’s great when they surprise me but I don’t expect it because I already know, I have already made my decision and I suspect this is the same for most of us.
Agreed, a knowledgeable and accommodating experience can swing the deal when we doubt ourselves but without that we have still made our decision. I think we have pre-conceived expectations when we visit these points of sale and this is hugely influenced by the value of products being considered.
Pop to the shop for a news paper or pop to the showroom for a 70k van, I’m not sure the experiences should be different, I know we expect it to be different but why should it?
I’ve not had any other main dealer experience and cannot really fault MB, we knew what we wanted, we found a vehicle 260miles away made some phone calls exchanged videos and photos and made a deposit. 7 days later, I jumped on a plane sales man picked me up at the airport we completed the deal and I drove off.
I didn’t buy a MP because I was expecting other pople to know more about it than me, I didn’t expect it to be a fun, enjoyable experience, spending that kind of money hurts.. For me the pleasure in this process lies in the research and decisions, the choices and turning my back on that really quite good MB dealership in Manchester.
I think if you are after a service experience then maybe consider booking into a health spar or The Fat Duck.