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Rear Springs on Back Order...

Mat-One-T

Member
Hi Everyone,

One of the rear springs on my 2017 MP has broken off at the bottom (last coil and a bit), and I'm trying to source replacements. Mercedes tell me that it's on a long back order (none in the UK or Germany), and that the part number is A447 324 07 00 .. I asked them for any details on the length or wire diameter and they couldn't provide any details other than it was a one green stipe spring. They also couldn't tell me if the part number was shared across other models of V-Class, Vito etc.

I've tried searching online for it, and it doesn't seem to be very commonly listed, or available compared to springs I've replaced on other cars. Has anyone replaced the rear springs with a non-OEM spring, and if so any details on part number or where you bought it would be greatly appreciated!

Many Thanks,

Mat.

20230702_142910.jpg
 

Mat-One-T

Member
Thanks for the info .. I've seen springs available for V250's, Vitos etc, but I'm wanting to make sure the springs aren't any different on the MPs due to the additional weight it's carrying around all the time. My MP is also an AMG line, so unsure if it has sport suspension or not...
 

Method7

Active Member
I get your point - however i suspect you will never get a exact aftermarket match for OEM springs, i doubt that its uprated because of the conversion - but i do think the AMG ride is lower and a little firmer

there are also various air suspension options on the market that offer adjustable ride height... i really think your unfortunate with the springs on back order - i suspect whatever you put on, if not OEM will change the dynamic of the vehicle - you might love it - or hate it...
 
D

DogWagen

Member
VIP Member
Bilstein, Sachs or Eibach supply springs to the likes of BMW and Mercedes. Eibach does list a spring for the V-Class with Sports suspension (F11-25-037-01-RA) - it would be worth chatting to the UK Office in Leicester (01455 285 850) to make sure it's the right one for you.
 

Graham K

New Member
Mat - hello!
I discovered this morning that both the rear springs on my 2017 220 Sport MP are broken and, like you found, have been told replacements are on back order. Did you get anywhere finding suitable alternatives?
Thanks and regards.
 

Mat-One-T

Member
Mat - hello!
I discovered this morning that both the rear springs on my 2017 220 Sport MP are broken and, like you found, have been told replacements are on back order. Did you get anywhere finding suitable alternatives?
Thanks and regards.
Hi Graham,

Current estimate for mine is September from MB.. I asked them to provide the specification of the springs so I could look at alternatives, but they came back saying they don't give out that information.. Not overly helpful..! Thanks, Mat.
 

Graham K

New Member
Mat, thank you for your reply. I have scoured the parts market, even across Europe as far as I can, for alternatives but come up with nothing.

The Eibach non lowering springs that many show are, I have been advised, replacement springs for vehicles that already have lowered suspension...so a non starter.

Out of interest I did find a German Mercedes Parts specialist selling OEM parts that list the springs (by part no) as currently out of stock but expected 21/08/23....so v soon.
Here is a link to that page on their site if you want to keep an eye.

These springs seem to be common to many V Class and Vito vans...so there must be a huge built up demand for them! Perhaps explains why no one is listing alternatives!

Quite unforgivable that Mercedes have allowed these to go out of stock!
 

Mat-One-T

Member
Update: Just spoke to MB and the springs are due at the end of August in Germany, so should be with me early September. When I have them I'll post a couple of pictures with dimensions.. Thanks, Mat.
 

Graham K

New Member
Well I hope this is a good portent for us....when earlier this week I found the official MB Germany parts site (https://originalteile.mercedes-benz.de/) and did a lookup both by VIN and the part number your dealer gave (they tallied) and at that time the spring was listed as unavailable (red dot and unable to add to cart)...I thought I would take a look again today and low and behold they are in stock!
 

Mat-One-T

Member
Happy days, the springs landed in last Thursday and I fitted them over the weekend. New springs were about 15mm shorter than the ones fitted, but everything looks OK after fitting them.

20230827_160628.jpg

The overall length is 410mm, ID is 140 mid-section with 15mm OD wire, and 80mm ID at each end with 10mm wire (~7 coils total). The Eibach springs listed are quite a bit shorter than this so I guess that I don't have sports suspension!

I was going to post some photos of me fitting them, but it got quite sketchy so I didn't want to own up :) .. Needless to say YouTube videos with a V250 on a lift are not representative of a home mechanic struggling on the driveway with axle stands and a trolley jack..!!
 
Kimmy

Kimmy

New Member
VIP Member
we purchased our MP at the end of July and by the end of August found out that one of the rear springs had snapped so its been off the road since then , it’s actually been off road longer than we have used it! MB dealership have our order 6 weeks for both rear springs but still no sign!! I feel absolutely gutted
 

Graham K

New Member
Kimmy, I remain in your position too!

Despite Germany getting stock in late August only some (earlier I guess) back orders were fulfilled before these went out of stock again. Mat got his - ordered in July I think...you and I weren't so lucky.

We had a ferry booked for a trip to France early Sept so I had to find some form of viable solution (by viable I mean 'official', safe and drivable).

Doing some digging I found there were alternative spring rates fitted to V Class (well, W447.813 chassis at least) and opted to order 2 part no. A4473241204 springs- which are identified by 3 white bands.

For your information, and anyone else who may find themselves in the situation where they have broken springs and need to use the camper....here is my experience. I am not an engineer and can make no technical recommendation.

These 3 white band springs work but aren't ideal. The cost of replacing the springs (around £165 at my local MB specialist - more I guess at a main dealer) may mean its cheap enough to fit these as a temporary solution, though, which is what I did. The springs were around £130 for the pair - but hopefully can be sold used to part recover this.

The result is a slight lowering of the rear. This is because the initial spring rate seems softer than original springs and seems to result in them initially compressing further under the normal load of the MP. The vehicle sits close to engaging the secondary PU assister springs, which worried me a good deal and I was very AC/DC about setting off at all.

We did a test drive fully loaded and this seemed fine so we decided to give it a go. It didn't feel like it was hitting the 'bump stops' or whatever - just harder than I recall previously and perhaps slightly nose up compared to before, but I doubt I would have been aware of this if I wasn't already hyper sensitive to changes.

Overall the result is a harder suspension at the rear...but still very drivable, especially in France where the roads by and large are better than here. We had a great holiday covering 2000+ miles without incident or any real concerns...but I did take it easy and the reduced ground clearance -especially below the spare wheel (not all MP's have these I think) and that slightly nose up attitude was never out of my mind.

What is really frustrating - beyond simply not being able to get the correct part from Mercedes, which is close to ridiculous anyway - is the lack of information on the springs that are fitted by the factory to V Class variants. As I found, some of these springs are in stock and thus alternative options for those of us desperate to get a vehicle back on the road.

Despite running the part nos past my local dealer's parts department (who were trying hard to be helpful) they were only able to confirm that they fitted the V Class but had no info on spring rates which is the critical info that would have helped inform my decision / choice. Because these springs have variable rates - they stiffen as the load increases - its normal to get Nm loadings at specific spring lengths; if this information was published for all springs that fit, then at least an informed assessment of 'best alternative' in the circumstances MB have left us could be made rather than opting blind which, other than an assurance on these being a like for like swap on a used pair I found in Spain (honestly, I was that desperate to find a solution!) is what I effectively had to do.

So to sum up - A4473241204 3 (3 white bars) do indeed fit and work. The MP is lower and slightly nose up with them on, but drivable providing care is taken. I have found that there are different depth top spring 'shims' available that probably fix the ride height. I believe standard is 2mm, but there are 8mm and 20mm variants available I think...again it would be good to know which shim depths were 'officially' paired with which springs.

If there is anyone out there will access to MB parts info that can get hold of the variable spring rates and matching shim depth that might help those of us who find ourselves with broken springs and MB unable to supply the correct replacement. Perhaps the situation with no parts available will sort itself out soon and all this will be a pointless and a distant memory - let hope so!

That said, while looking into all this I did discover that its not just springs that are on back order either, but, worryingly, quite a lot of 'everyday' parts too...and not just for MPs but Mercedes across the board....and its not limited to Mercedes either! Apparently all down to Just In Time supply chains and the knock-on effects of Covid and war in Ukraine.

I hope the above is useful to anyone currently with broken springs and no replacements available.

Kimmy - my fingers are crossed for us both that the springs we have on order arrive soon and we can both get on with enjoying our MPs without all this silly business and problems!
 
Kimmy

Kimmy

New Member
VIP Member
Kimmy, I remain in your position too!

Despite Germany getting stock in late August only some (earlier I guess) back orders were fulfilled before these went out of stock again. Mat got his - ordered in July I think...you and I weren't so lucky.

We had a ferry booked for a trip to France early Sept so I had to find some form of viable solution (by viable I mean 'official', safe and drivable).

Doing some digging I found there were alternative spring rates fitted to V Class (well, W447.813 chassis at least) and opted to order 2 part no. A4473241204 springs- which are identified by 3 white bands.

For your information, and anyone else who may find themselves in the situation where they have broken springs and need to use the camper....here is my experience. I am not an engineer and can make no technical recommendation.

These 3 white band springs work but aren't ideal. The cost of replacing the springs (around £165 at my local MB specialist - more I guess at a main dealer) may mean its cheap enough to fit these as a temporary solution, though, which is what I did. The springs were around £130 for the pair - but hopefully can be sold used to part recover this.

The result is a slight lowering of the rear. This is because the initial spring rate seems softer than original springs and seems to result in them initially compressing further under the normal load of the MP. The vehicle sits close to engaging the secondary PU assister springs, which worried me a good deal and I was very AC/DC about setting off at all.

We did a test drive fully loaded and this seemed fine so we decided to give it a go. It didn't feel like it was hitting the 'bump stops' or whatever - just harder than I recall previously and perhaps slightly nose up compared to before, but I doubt I would have been aware of this if I wasn't already hyper sensitive to changes.

Overall the result is a harder suspension at the rear...but still very drivable, especially in France where the roads by and large are better than here. We had a great holiday covering 2000+ miles without incident or any real concerns...but I did take it easy and the reduced ground clearance -especially below the spare wheel (not all MP's have these I think) and that slightly nose up attitude was never out of my mind.

What is really frustrating - beyond simply not being able to get the correct part from Mercedes, which is close to ridiculous anyway - is the lack of information on the springs that are fitted by the factory to V Class variants. As I found, some of these springs are in stock and thus alternative options for those of us desperate to get a vehicle back on the road.

Despite running the part nos past my local dealer's parts department (who were trying hard to be helpful) they were only able to confirm that they fitted the V Class but had no info on spring rates which is the critical info that would have helped inform my decision / choice. Because these springs have variable rates - they stiffen as the load increases - its normal to get Nm loadings at specific spring lengths; if this information was published for all springs that fit, then at least an informed assessment of 'best alternative' in the circumstances MB have left us could be made rather than opting blind which, other than an assurance on these being a like for like swap on a used pair I found in Spain (honestly, I was that desperate to find a solution!) is what I effectively had to do.

So to sum up - A4473241204 3 (3 white bars) do indeed fit and work. The MP is lower and slightly nose up with them on, but drivable providing care is taken. I have found that there are different depth top spring 'shims' available that probably fix the ride height. I believe standard is 2mm, but there are 8mm and 20mm variants available I think...again it would be good to know which shim depths were 'officially' paired with which springs.

If there is anyone out there will access to MB parts info that can get hold of the variable spring rates and matching shim depth that might help those of us who find ourselves with broken springs and MB unable to supply the correct replacement. Perhaps the situation with no parts available will sort itself out soon and all this will be a pointless and a distant memory - let hope so!

That said, while looking into all this I did discover that its not just springs that are on back order either, but, worryingly, quite a lot of 'everyday' parts too...and not just for MPs but Mercedes across the board....and its not limited to Mercedes either! Apparently all down to Just In Time supply chains and the knock-on effects of Covid and war in Ukraine.

I hope the above is useful to anyone currently with broken springs and no replacements available.

Kimmy - my fingers are crossed for us both that the springs we have on order arrive soon and we can both get on with enjoying our MPs without all this silly business and problems!
thank you so much Graham there is so much good information there, I am too scared to risk different/alternative parts as the warranty company are absolutely ridiculous! paid a fortune for it and I don’t think its worth the paper it’s written on! they would take any excuse to not pay out! unbeknown to me the mb dealership spent ages sourcing cheaper springs suitable for our vehicle and still said they will not pay mb to do the repairs after we paid up front to get on the order list ourselves! so we are at last in the queue! we his was the advice of an independent spring specialist a few miles away. I feel gutted and so disappointed- no holidays this year I don’t think!
 

Graham K

New Member
Kimmy, thanks for your reply.

Your warrantee sounds a pain...I have an approved used warrantee that came with the MP when I bought it, but this seems to be a benefit for dealers rather than me - won't pay an indie to do repairs even if fully MB approved.

This is a pain because my local main dealer failed to spot the springs when the van was with them for service by my indie did when he had it 2 weeks later to diagnose an intermittent but very annoying rotating scraping noise at the rear due, it seems, to a seized nearside handbreak. The break replacement had been carried our for the previous owner just prior to sale....yet more main dealer handiwork! My local dealer couldn't trace that issue either!

Warranty company agree springs are covered but only if replaced by a dealer...unless I go to Europe in which case I can choose anyone to do the work and claim the cost for the full repair back!

There was no way I was going to pull the van from the garage that both found and fixed the hand break (no more noise since), spotted the broken springs and that the exiting part on the LH spring had punctured the drive shaft gaiter which was consequentially leaking grease. He did his job properly and deserves the work and income.

Best the local dealer could do on their 'visual health check' was to spot uneven tyre wear at the rear....now I wonder what might have contributed to that.....

Once I have the 'correct' springs fitted I will go into battle with the warranty - nothing to loose tbh.

I don't suppose you have the details of the springs your dealer found - or could get these? Its likely that whatever springs they located will be available via the aftermarket parts network and knowing would be really helpful for others who may have broken springs and no where to turn. Thank very much if you can get these details.
 

Mat-One-T

Member
Hi All,

I have one original (unbroken) rear spring that I took off when I replaced with the new pair. If anyone wants to engage with an aftermarket spring company I'm happy to provide it so they can inspect/test it to work out if there's an equivalent.

Thanks, Mat.
 

Midaskev

New Member
Hiya Mat and any other helpful MP owners,

One of my rear springs is also broken and my van is now off the road and I have no other means of transport, apart from my push bike. Getting fitter by the day but unable to work as a RSPCA volunteer and do collections and deliveries for my small business. Anyway sob story over.

Is the one spring still available and could I please purchase from you if my garage think it is suitable?

Thanks so much and any advice from anyone on getting new springs would be really brilliant. MB should do much better than this!

Best wishes Lisa
 
P

Peter&Peggy

New Member
VIP Member
Either I have been very fortunate to have a good garage to service my MB (he specialises in Mercedes) but both springs were replaced at £200 plus labour plus VAT.
 

Graham K

New Member
Finally I have my pair of springs and my MP booked in for fitting!

Peter & Peggy - I think you are indeed fortunate! Its nothing to do with your garage (I am sure he's good) - this is just a supply issue affecting MB parts generally. The garage doing my work is a long standing MB specialist too with a very close relationship with the local MB dealer for parts (he only ever fits MB parts).... I'd say you got lucky with timing!

Currently it looks like part no A4473240700 (1 green bar) appear to be generally in stock in the UK - see https://www.oemstar.co.uk/part/A4473240700 for example - but they are still out of stock on main sites in Germany though - including the official MB parts site, so may not be available for long here if past experience is anything to go by.

From 21st Nov I will have a pair of lightly used alternative rear springs available as an emergency 'get you on the road' option if anyone is interested at some point in the future should the correct parts go out of stock. These are part no: A4473241204 - see my notes above re my experience.
 
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